Incorrect rates shown at charging sites in eastern Canada
Earlier this month, a technical malfunction affected Tesla's fast-charging network in parts of Atlantic Canada. The company's mobile application began showing substantially increased per-minute rates at Supercharger locations in Prince Edward Island and sections of New Brunswick.
The incorrect pricing was limited to those areas and came to light after drivers observed unusual charges during charging sessions. Reports from users indicated that the displayed costs deviated sharply from normal billing levels.
Company issues complete reimbursement
Following recognition of the error, Tesla examined the affected transactions and returned the excess amounts to customers without deduction. No extensive public statement regarding the root cause of the software fault has been released.
The episode illustrates how app-based billing systems at public charging infrastructure can produce erroneous figures. By correcting the charges completely, the manufacturer ensured that vehicle owners in the region did not bear any unintended financial loss.
- Area: Prince Edward Island and parts of New Brunswick
- Issue: Inflated per-minute prices in Tesla app
- Action: Full refund to impacted drivers